Review Details

AlcoSense Elite 2 Breathalyzer (Multi Alert Level)

Product Review (submitted on 21 August 2015):
Ordered a set of one-shot breathalysers and Alocosense's basic electronic product. The electronic breathalyser is good and seems to work reliably. Haven't yet had the 'chance' to use any of the one-shot breathalysers specified for use in France. However, was not initially very impressed with delivery. Having paid for next-day delivery, was then (i.e. after they had the money) sent an email apologising for the fact the electronic tester was out of stock . On complaining that the order may as well be cancelled as we were leaving for France shortly and needed the one-shot breathalysers asap, they did arrange for the one-shot testers to be sent by post and they did arrive in time, so that was OK and we appreciated the effort to get us the vital bits on time. The electronic tester duly arrived a couple of weeks later. As delivery was thus in two lots, I appreciate that Alcosense had paid more than they bargained for on delivery costs. However, I had not get the next day delivery I had paid for and they did not offer a refund of the premium delivery fee, so it seemed a bit chaotic from a 'world class' customer service point of view. Subsequently, pleased to report that once they had taken on board the problem AlcoSense responded very positively to make amends, with postage refund and a batch of spare tubes. As this was only a small order to start with I was impressed with the trouble they took to make good. Now more than pleased to join their large group of unqualified fans.